<?php
/* Copyright (C) 2014-2016  Jean-François Ferry	<hello@librethic.io>
 * Copyright (C) 2016       Christophe Battarel <christophe@altairis.fr>
 * Copyright (C) 2024-2025	MDW					<mdeweerd@users.noreply.github.com>
 * Copyright (C) 2025       Frédéric France     <frederic.france@free.fr>
 * Copyright (C) 2023-2025	Benjamin Falière	<benjamin@faliere.com>
 *
 * This program is free software; you can redistribute it and/or modify
 * it under the terms of the GNU General Public License as published by
 * the Free Software Foundation; either version 3 of the License, or
 * (at your option) any later version.
 *
 * This program is distributed in the hope that it will be useful,
 * but WITHOUT ANY WARRANTY; without even the implied warranty of
 * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
 * GNU General Public License for more details.
 *
 * You should have received a copy of the GNU General Public License
 * along with this program. If not, see <https://www.gnu.org/licenses/>.
 */

/**
 *  \file       htdocs/core/triggers/interface_50_modTicket_TicketEmail.class.php
 *  \ingroup    core
 *  \brief      File of trigger for ticket module
 */
require_once DOL_DOCUMENT_ROOT.'/core/triggers/dolibarrtriggers.class.php';


/**
 *  Class of triggers for ticket module
 */
class InterfaceTicketEmail extends DolibarrTriggers
{
	/**
	 *   Constructor
	 *
	 *   @param DoliDB $db Database handler
	 */
	public function __construct($db)
	{
		$this->db = $db;

		$this->name = preg_replace('/^Interface/i', '', get_class($this));
		$this->family = "ticket";
		$this->description = "Triggers of the module ticket to send notifications to internal users and to third-parties";
		$this->version = self::VERSIONS['prod'];
		$this->picto = 'ticket';
	}

	/**
	 *      Function called when a Dolibarr business event is done.
	 *      All functions "runTrigger" are triggered if file is inside directory htdocs/core/triggers
	 *
	 *      @param  string    $action Event action code
	 *      @param  Ticket    $object Object
	 *      @param  User      $user   Object user
	 *      @param  Translate $langs  Object langs
	 *      @param  conf      $conf   Object conf
	 *      @return int                     Return integer <0 if KO, 0 if no triggered ran, >0 if OK
	 */
	public function runTrigger($action, $object, User $user, Translate $langs, Conf $conf)
	{
		global $mysoc;

		$ok = 0;

		if (!isModEnabled('ticket')) {
			return 0; // Module not active, we do nothing
		}

		switch ($action) {
			case 'TICKET_ASSIGNED':
				dol_syslog("Trigger '".$this->name."' for action '$action' launched by ".__FILE__.". id=".$object->id);

				if ($object->fk_user_assign > 0) {
					if ($object->fk_user_assign != $user->id) {
						$userstat = new User($this->db);
						$res = $userstat->fetch($object->fk_user_assign);
						if ($res > 0) {
							// Send email to notification email
							if (!getDolGlobalString('TICKET_DISABLE_ALL_MAILS')) {
								// Send email to assigned user
								$sendto = $userstat->email;
								$subject_assignee = 'TicketAssignedToYou';
								$body_assignee = 'TicketAssignedEmailBody';
								$see_ticket_assignee = 'SeeThisTicketIntomanagementInterface';

								$old_MAIN_MAIL_AUTOCOPY_TO = null;  // For static analysis
								if (getDolGlobalString('TICKET_DISABLE_MAIL_AUTOCOPY_TO')) {
									$old_MAIN_MAIL_AUTOCOPY_TO = getDolGlobalString('MAIN_MAIL_AUTOCOPY_TO');
									$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
								}
								if (!empty($sendto)) {
									$this->composeAndSendAssigneeMessage($sendto, $subject_assignee, $body_assignee, $see_ticket_assignee, $object, $langs);
								}
								if (getDolGlobalString('TICKET_DISABLE_MAIL_AUTOCOPY_TO')) {
									$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
								}
							}
						} else {
							$this->error = $userstat->error;
							$this->errors = $userstat->errors;
						}
					}

					// Send an email to the Customer to inform him that his ticket has been taken in charge.
					if (getDolGlobalString('TICKET_NOTIFY_CUSTOMER_TICKET_ASSIGNED') && empty($object->oldcopy->fk_user_assign)) {
						$langs->load('ticket');

						$subject_customer = 'TicketAssignedCustomerEmail';
						$body_customer = 'TicketAssignedCustomerBody';
						$see_ticket_customer = 'TicketNewEmailBodyInfosTrackUrlCustomer';

						// Get all external contacts linked to the ticket
						$linked_contacts = $object->listeContact(-1, 'thirdparty');

						// Initialize and fill recipient addresses at least with origin_email
						$sendto = '';
						$temp_emails = [];
						if ($object->origin_email) {
							$temp_emails[] = $object->origin_email;
						}

						if (!empty($linked_contacts)) {
							foreach ($linked_contacts as $contact) {
								// Avoid the email from being sent twice in case of duplicated contact
								if (!in_array($contact['email'], $temp_emails)) {
									$temp_emails[] = $contact['email'];
								}
							}
						}

						$sendto = implode(", ", $temp_emails);
						unset($temp_emails);
						unset($linked_contacts);

						// If recipients, we send the email
						if ($sendto) {
							$this->composeAndSendCustomerMessage($sendto, $subject_customer, $body_customer, $see_ticket_customer, $object, $langs);
						}
					}
					$ok = 1;
				}
				break;

			case 'TICKET_CREATE':
				dol_syslog("Trigger '".$this->name."' for action '$action' launched by ".__FILE__.". id=".$object->id);

				$langs->load('ticket');

				$subject_admin = 'TicketNewEmailSubjectAdmin';
				$body_admin = 'TicketNewEmailBodyAdmin';

				$subject_customer = 'TicketNewEmailSubjectCustomer';
				$body_customer = 'TicketNewEmailBodyCustomer';
				$see_ticket_customer = 'TicketNewEmailBodyInfosTrackUrlCustomer';

				$subject_assignee = 'TicketAssignedToYou';
				$body_assignee = 'TicketAssignedEmailBody';
				$see_ticket_assignee = 'SeeThisTicketIntomanagementInterface';

				// Send email to notification email
				// Note: $object->context['disableticketemail'] is set to 1 by public interface at creation because email sending is already managed by page
				// $object->context['createdfrompublicinterface'] may also be defined when creation done from public interface
				if (getDolGlobalString('TICKET_NOTIFICATION_EMAIL_TO') && empty($object->context['disableticketemail'])) {
					$sendto = getDolGlobalString('TICKET_NOTIFICATION_EMAIL_TO');
					// if ($sendto) { // already test, can't be empty
					$this->composeAndSendAdminMessage($sendto, $subject_admin, $body_admin, $object, $langs);
					// }
				}

				// Send email to assignee if an assignee was set at creation
				if ($object->fk_user_assign > 0 && $object->fk_user_assign != $user->id && empty($object->context['disableticketemail'])) {
					$userstat = new User($this->db);
					$res = $userstat->fetch($object->fk_user_assign);
					if ($res > 0) {
						// Send email to notification email
						if (!getDolGlobalString('TICKET_DISABLE_ALL_MAILS')) {
							// Send email to assigned user
							$sendto = $userstat->email;

							$old_MAIN_MAIL_AUTOCOPY_TO = '';
							if (!getDolGlobalString('TICKET_DISABLE_MAIL_AUTOCOPY_TO')) {
								$old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO;
								$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
							}

							if (!empty($sendto)) {
								$this->composeAndSendAssigneeMessage($sendto, $subject_assignee, $body_assignee, $see_ticket_assignee, $object, $langs);
							}

							if (!getDolUserString('TICKET_DISABLE_MAIL_AUTOCOPY_TO')) {
								$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
							}
						}
					} else {
						$this->setErrorsFromObject($userstat);
					}
				}

				// Send email to customer
				// Note: $object->context['disableticketemail'] is set to 1 by public interface at creation because email sending is already managed by page
				// $object->context['createdfrompublicinterface'] may also be defined when creation done from public interface
				if (empty($object->context['disableticketemail']) && $object->notify_tiers_at_create) {
					$sendto = '';

					// if contact selected send to email's contact else send to email's thirdparty

					$contactid = empty($object->context['contact_id']) ? 0 : $object->context['contact_id'];
					$res = 0;
					$contactObj = null;

					if (!empty($contactid)) {
						$contactObj = new Contact($this->db);
						$res = $contactObj->fetch($contactid);
					}

					if ($contactObj !== null && !empty($contactObj->email) && !empty($contactObj->statut)) {
						$sendto = $contactObj->email;
					} elseif (!empty($object->fk_soc)) {
						$object->fetch_thirdparty();
						$sendto = $object->thirdparty->email;
					}

					if ($sendto) {
						$this->composeAndSendCustomerMessage($sendto, $subject_customer, $body_customer, $see_ticket_customer, $object, $langs);
					}
				}

				$ok = 1;
				break;

			case 'TICKET_DELETE':
				dol_syslog("Trigger '".$this->name."' for action '$action' launched by ".__FILE__.". id=".$object->id);
				break;

			case 'TICKET_MODIFY':
				dol_syslog("Trigger '".$this->name."' for action '$action' launched by ".__FILE__.". id=".$object->id);
				break;

			case 'TICKET_CLOSE':
				dol_syslog("Trigger '".$this->name."' for action '$action' launched by ".__FILE__.". id=".$object->id);
				$langs->load('ticket');

				$subject_admin = 'TicketCloseEmailSubjectAdmin';
				$body_admin = 'TicketCloseEmailBodyAdmin';
				$subject_customer = 'TicketCloseEmailSubjectCustomer';
				$body_customer = 'TicketCloseEmailBodyCustomer';
				$see_ticket_customer = 'TicketCloseEmailBodyInfosTrackUrlCustomer';

				// Send email to notification email
				// Note: $object->context['disableticketemail'] is set to 1 by public interface at creation but not at closing
				if (getDolGlobalString('TICKET_NOTIFICATION_EMAIL_TO') && empty($object->context['disableticketemail'])) {
					$sendto = getDolGlobalString('TICKET_NOTIFICATION_EMAIL_TO');
					// if ($sendto) { // already test, can't be empty
					$this->composeAndSendAdminMessage($sendto, $subject_admin, $body_admin, $object, $langs);
					// }
				}

				// Send email to customer.
				// Note: $object->context['disableticketemail'] is set to 1 by public interface at creation but not at closing
				if (empty($object->context['disableticketemail'])) {
					$linked_contacts = $object->listeContact(-1, 'thirdparty');
					$linked_contacts = array_merge($linked_contacts, $object->listeContact(-1, 'internal'));
					if (empty($linked_contacts) && getDolGlobalString('TICKET_NOTIFY_AT_CLOSING') && !empty($object->fk_soc)) {
						$object->fetch_thirdparty();
						$linked_contacts[]['email'] = $object->thirdparty->email;
					}

					$contactid = empty($object->context['contact_id']) ? 0 : $object->context['contact_id'];
					$res = 0;
					$contactObj = null;

					if ($contactid > 0) {
						// Security test:
						// Check that $contactid is inside $linked_contacts[]['id'] when $linked_contacts[]['source'] = 'external' or 'thirdparty'
						$is_linked_contact_id = in_array(
							$contactid,
							array_column(  // Get 'id' value from contacts (that are external or thirdparty)
								array_filter(  // Filter contacts with 'external' or 'thirdparty' source:
									$linked_contacts,
									/**
									 * Return if contact source is external or thirdparty
									 *
									 * @param array{source:string,id:int,rowid:int,email:string,civility:string,firstname:string,lastname:string,labeltype:string,libelle:string,socid:int,code:string,status:int,statuscontact:int,fk_c_typecontact:int,phone:string,phone_mobile:string,phone_perso?:string,nom:string} $contact
									 * @return bool
									 */
									static function ($contact) {
										return in_array($contact['source'], ['external', 'thirdparty']);
									}
								),
								'id'
							)
						);

						if ($is_linked_contact_id) {
							// Seems accepted contact, try to fetch it.
							$contactObj = new Contact($this->db);
							$res = $contactObj->fetch($contactid);
							if ($res <= 0) {
								// Could not fetch contact, so bad contact anyway (should not happen)
								$contactObj = null;
							}
						}

						if ($contactObj === null) {
							$error_msg = $langs->trans('Error'). ': ';
							$error_msg .= $langs->transnoentities('TicketWrongContact');
							setEventMessages($error_msg, [], 'errors');
							$ok = 0;
							break;
						}
					}

					$sendto = '';
					if ($contactObj !== null && !empty($contactObj->email) && !empty($contactObj->statut)) {
						$sendto = $contactObj->email;
					} elseif (!empty($linked_contacts) && ($contactid == -2 || (GETPOST('massaction', 'alpha') == 'close' && GETPOST('confirm', 'alpha') == 'yes'))) {
						// if sending to all contacts or sending to contacts while mass closing
						$temp_emails = [];
						foreach ($linked_contacts as $contact) {
							$temp_emails[] = $contact['email'];
						}
						$sendto = implode(", ", $temp_emails);
						unset($temp_emails);
						unset($linked_contacts);
					}
					if ($sendto) {
						$this->composeAndSendCustomerMessage($sendto, $subject_customer, $body_customer, $see_ticket_customer, $object, $langs);
					}
				}
				$ok = 1;
				break;
		}

		return $ok;
	}

	/**
	 * Composes and sends a message concerning a ticket, to be sent to admin address.
	 *
	 * @param string 	$sendto			Addresses to send the mail, format "first@address.net, second@address.net," etc.
	 * @param string 	$base_subject	email subject. Non-translated string.
	 * @param string 	$body			email body (first line). Non-translated string.
	 * @param Ticket 	$object			the ticket that the email refers to
	 * @param Translate $langs			the translation object
	 * @return void
	 */
	private function composeAndSendAdminMessage($sendto, $base_subject, $body, Ticket $object, Translate $langs)
	{
		global $conf, $mysoc;

		// Init to avoid errors
		$filepath = array();
		$filename = array();
		$mimetype = array();

		$appli = $mysoc->name;

		/* Send email to admin */
		$subject = '['.$appli.'] '.$langs->transnoentities($base_subject, $object->ref, $object->track_id);
		$message_admin = $langs->transnoentities($body, $object->track_id).'<br>';
		$message_admin .= '<ul><li>'.$langs->trans('Title').' : '.$object->subject.'</li>';
		$message_admin .= '<li>'.$langs->trans('Type').' : '.$langs->getLabelFromKey($this->db, 'TicketTypeShort'.$object->type_code, 'c_ticket_type', 'code', 'label', $object->type_code).'</li>';
		$message_admin .= '<li>'.$langs->trans('TicketCategory').' : '.$langs->getLabelFromKey($this->db, 'TicketCategoryShort'.$object->category_code, 'c_ticket_category', 'code', 'label', $object->category_code).'</li>';
		$message_admin .= '<li>'.$langs->trans('Severity').' : '.$langs->getLabelFromKey($this->db, 'TicketSeverityShort'.$object->severity_code, 'c_ticket_severity', 'code', 'label', $object->severity_code).'</li>';
		$message_admin .= '<li>'.$langs->trans('From').' : '.($object->email_from ? $object->email_from : ($object->fk_user_create > 0 ? $langs->trans('Internal') : '')).'</li>';
		// Extrafields
		$extraFields = new ExtraFields($this->db);
		$extraFields->fetch_name_optionals_label($object->table_element);
		if (is_array($object->array_options) && count($object->array_options) > 0) {
			foreach ($object->array_options as $key => $value) {
				$key = substr($key, 8); // remove "options_"
				$message_admin .= '<li>'.$langs->trans($extraFields->attributes[$object->element]['label'][$key]).' : '.$extraFields->showOutputField($key, $value, '', $object->table_element).'</li>';
			}
		}
		if ($object->fk_soc > 0) {
			$object->fetch_thirdparty();
			$message_admin .= '<li>'.$langs->trans('Company').' : '.$object->thirdparty->name.'</li>';
		}
		$message_admin .= '</ul>';

		$message = $object->message;
		if (!dol_textishtml($message)) {
			$message = dol_nl2br($message);
		}
		$message_admin .= '<p>'.$langs->trans('Message').' : <br><br>'.$message.'</p><br>';
		$message_admin .= '<p><a href="'.dol_buildpath('/ticket/card.php', 2).'?track_id='.$object->track_id.'">'.$langs->trans('SeeThisTicketIntomanagementInterface').'</a></p>';

		$from = (getDolGlobalString('MAIN_INFO_SOCIETE_NOM') ? getDolGlobalString('MAIN_INFO_SOCIETE_NOM') . ' ' : '') . '<' . getDolGlobalString('TICKET_NOTIFICATION_EMAIL_FROM').'>';

		$trackid = 'tic'.$object->id;

		$old_MAIN_MAIL_AUTOCOPY_TO = null;
		if (getDolGlobalString('TICKET_DISABLE_MAIL_AUTOCOPY_TO')) {
			$old_MAIN_MAIL_AUTOCOPY_TO = getDolGlobalString('MAIN_MAIL_AUTOCOPY_TO');
			$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
		}
		include_once DOL_DOCUMENT_ROOT.'/core/class/CMailFile.class.php';
		$mailfile = new CMailFile($subject, $sendto, $from, $message_admin, $filepath, $mimetype, $filename, '', '', 0, -1, '', '', $trackid, '', 'ticket');
		if ($mailfile->error) {
			dol_syslog($mailfile->error, LOG_DEBUG);
		} else {
			$result = $mailfile->sendfile();
		}
		if (getDolGlobalString('TICKET_DISABLE_MAIL_AUTOCOPY_TO')) {
			$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
		}
	}

	/**
	 * Composes and sends a message concerning a ticket, to be sent to customer addresses.
	 *
	 * @param string 	$sendto			Addresses to send the mail, format "first@address.net, second@address.net, " etc.
	 * @param string 	$base_subject	email subject. Non-translated string.
	 * @param string	$body			email body (first line). Non-translated string.
	 * @param string 	$see_ticket		string indicating the ticket public address
	 * @param Ticket 	$object			the ticket that the email refers to
	 * @param Translate $langs			the translation object
	 * @return void
	 */
	private function composeAndSendCustomerMessage($sendto, $base_subject, $body, $see_ticket, Ticket $object, Translate $langs)
	{
		global $conf, $extrafields, $mysoc, $user;

		// Init to avoid errors
		$filepath = array();
		$filename = array();
		$mimetype = array();

		$appli = $mysoc->name;

		$subject = '['.$appli.'] '.$langs->transnoentities($base_subject);
		$message_customer = $langs->transnoentities($body, $object->track_id).'<br>';
		$message_customer .= '<ul><li>'.$langs->trans('Title').' : '.$object->subject.'</li>';
		$message_customer .= '<li>'.$langs->trans('Type').' : '.$langs->getLabelFromKey($this->db, 'TicketTypeShort'.$object->type_code, 'c_ticket_type', 'code', 'label', $object->type_code).'</li>';
		$message_customer .= '<li>'.$langs->trans('TicketCategory').' : '.$langs->getLabelFromKey($this->db, 'TicketCategoryShort'.$object->category_code, 'c_ticket_category', 'code', 'label', $object->category_code).'</li>';
		$message_customer .= '<li>'.$langs->trans('Severity').' : '.$langs->getLabelFromKey($this->db, 'TicketSeverityShort'.$object->severity_code, 'c_ticket_severity', 'code', 'label', $object->severity_code).'</li>';

		// Extrafields
		if (is_array($extrafields->attributes[$object->table_element]['label'])) {
			foreach ($extrafields->attributes[$object->table_element]['label'] as $key => $value) {
				$enabled = 1;
				if ($enabled && isset($extrafields->attributes[$object->table_element]['list'][$key])) {
					$enabled = (int) dol_eval((string) $extrafields->attributes[$object->table_element]['list'][$key], 1);
				}
				$perms = 1;
				if ($perms && isset($extrafields->attributes[$object->table_element]['perms'][$key])) {
					$perms = (int) dol_eval((string) $extrafields->attributes[$object->table_element]['perms'][$key], 1);
				}

				$qualified = true;
				if (empty($enabled)) {
					$qualified = false;
				}
				if (empty($perms)) {
					$qualified = false;
				}

				if ($qualified) {
					$message_customer .= '<li>' . $langs->trans($key) . ' : ' . $value . '</li>';
				}
			}
		}

		$message_customer .= '</ul>';

		$message = $object->message;
		if (!dol_textishtml($message)) {
			$message = dol_nl2br($message);
		}
		$message_customer .= '<p>'.$langs->trans('Message').' : <br><br>'.$message.'</p><br>';

		if (getDolGlobalInt('TICKET_ENABLE_PUBLIC_INTERFACE')) {
			$url_public_ticket = getDolGlobalString('TICKET_URL_PUBLIC_INTERFACE', dol_buildpath('/public/ticket/', 2)).'view.php?track_id='.urlencode($object->track_id);
			$message_customer .= '<p>'.$langs->trans($see_ticket).' : <a href="'.$url_public_ticket.'">'.$url_public_ticket.'</a></p>';
			$message_customer .= '<p>'.$langs->trans('TicketEmailPleaseDoNotReplyToThisEmail').'</p>';
		} else {
			$message_customer .= '<p>'.$langs->trans('TicketEmailPleaseDoNotReplyToThisEmailNoInterface').'</p>';
		}

		$from = (getDolGlobalString('MAIN_INFO_SOCIETE_NOM') ? getDolGlobalString('MAIN_INFO_SOCIETE_NOM') . ' ' : '').'<' . getDolGlobalString('TICKET_NOTIFICATION_EMAIL_FROM').'>';

		$trackid = 'tic'.$object->id;

		$old_MAIN_MAIL_AUTOCOPY_TO = null;
		if (getDolGlobalString('TICKET_DISABLE_MAIL_AUTOCOPY_TO')) {
			$old_MAIN_MAIL_AUTOCOPY_TO = getDolGlobalString('MAIN_MAIL_AUTOCOPY_TO');
			$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
		}

		include_once DOL_DOCUMENT_ROOT.'/core/class/CMailFile.class.php';
		$mailfile = new CMailFile($subject, $sendto, $from, $message_customer, $filepath, $mimetype, $filename, '', '', 0, -1, '', '', $trackid, '', 'ticket');
		if ($mailfile->error) {
			dol_syslog($mailfile->error, LOG_DEBUG);
		} else {
			$result = $mailfile->sendfile();
			if ($result) {
				// update last_msg_sent date
				$object->fetch($object->id);
				$object->date_last_msg_sent = dol_now();
				$object->update($user);
			}
		}
		if (getDolGlobalString('TICKET_DISABLE_MAIL_AUTOCOPY_TO')) {
			$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
		}
	}

	/**
	 * Composes and sends a message concerning a ticket, to be sent to user assigned to the ticket
	 *
	 * @param string 	$sendto			Addresses to send the mail, format "first@address.net, second@address.net, " etc.
	 * @param string 	$base_subject	email subject. Non-translated string.
	 * @param string	$body			email body (first line). Non-translated string.
	 * @param string 	$see_ticket		string indicating the ticket public address
	 * @param Ticket 	$object			the ticket that the email refers to
	 * @param Translate $langs			the translation object
	 * @return void
	 */
	private function composeAndSendAssigneeMessage($sendto, $base_subject, $body, $see_ticket, Ticket $object, Translate $langs)
	{
		global $conf, $user, $mysoc;

		// Init to avoid errors
		$filepath = array();
		$filename = array();
		$mimetype = array();

		// Send email to assigned user
		$appli = $mysoc->name;

		$subject = '['.$appli.'] '.$langs->transnoentities($base_subject);
		$message = '<p>'.$langs->transnoentities($body, $object->track_id, dolGetFirstLastname($user->firstname, $user->lastname))."</p>";
		$message .= '<ul><li>'.$langs->trans('Title').' : '.$object->subject.'</li>';
		$message .= '<li>'.$langs->trans('Type').' : '.$object->type_label.'</li>';
		$message .= '<li>'.$langs->trans('Category').' : '.$object->category_label.'</li>';
		$message .= '<li>'.$langs->trans('Severity').' : '.$object->severity_label.'</li>';
		// Extrafields
		if (is_array($object->array_options) && count($object->array_options) > 0) {
			foreach ($object->array_options as $key => $value) {
				$message .= '<li>'.$langs->trans($key).' : '.$value.'</li>';
			}
		}

		$message .= '</ul>';
		$message .= '<p>'.$langs->trans('Message').' : <br>'.$object->message.'</p>';
		$message .= '<p><a href="'.dol_buildpath('/ticket/card.php', 2).'?track_id='.$object->track_id.'">'.$langs->trans($see_ticket).'</a></p>';

		$from = dolGetFirstLastname($user->firstname, $user->lastname).'<'.$user->email.'>';

		$message = dol_nl2br($message);

		$old_MAIN_MAIL_AUTOCOPY_TO = null;
		if (getDolGlobalString('TICKET_DISABLE_MAIL_AUTOCOPY_TO')) {
			$old_MAIN_MAIL_AUTOCOPY_TO = getDolGlobalString('MAIN_MAIL_AUTOCOPY_TO');
			$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
		}

		include_once DOL_DOCUMENT_ROOT.'/core/class/CMailFile.class.php';
		$mailfile = new CMailFile($subject, $sendto, $from, $message, $filepath, $mimetype, $filename, '', '', 0, -1);
		if ($mailfile->error) {
			setEventMessages($mailfile->error, $mailfile->errors, 'errors');
		} else {
			$result = $mailfile->sendfile();
			if ($result) {
				// update last_msg_sent date
				$object->fetch($object->id);
				$object->date_last_msg_sent = dol_now();
				$object->update($user);
			}
		}
		if (!getDolUserString('TICKET_DISABLE_MAIL_AUTOCOPY_TO')) {
			$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
		}
	}
}